Cancellation and Refund

At My Documents, we strive to provide a smooth and transparent process for cancellations and refunds. Please review our policy below:

Cancellation Policy

• Before Processing: If you wish to cancel your document request before processing has started, you may do so by contacting us at contact.mydocuments@gmail.com. A full refund may be issued.

• After Processing: Once your document request is in progress, cancellation may not be possible, or a cancellation fee may apply.

• Shipped Orders: If your documents have already been shipped, cancellations are not allowed.

Refund Policy

• Eligible Refunds: Refunds will be issued only under the following conditions:

  • Duplicate payments

  • Incorrect document processing due to our error

  • Non-delivery of the document due to internal issues

• Non-Refundable Cases:

  • If the document has been processed and dispatched

  • If incorrect information was provided by the customer

  • If delays occur due to external factors (e.g., courier delays, customs issues)

• Refund Process:

  • Refund requests must be submitted via contact.mydocuments@gmail.com within 24 Hours of order completion.

  • Approved refunds will be processed within 24 Hours and credited to the original payment method.

For any refund or cancellation queries, please contact our support team. We are here to assist you!